StubHub has updated the refund policy for canceled events. Previously you’d receive a full refund. We are receiving reports that StubHub is giving people a coupon worth 20% more than the value of the ticket. While some do not mind companies offering this as an option, the option of a full refund as per the terms when they purchased the ticket should also be available. United is doing something similar with their schedule change policy. During the Coronavirus pandemic we are all getting a true look at how companies are treating its customers.

StubHub updated their policy today. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), it’s unethical and likely illegal. pic.twitter.com/onFRrGVh6S

— Darren Rovell (@darrenrovell) March 28, 2020